Policies

Consumption of Food and Beverage:
All food and beverage consumed on the premises must be purchased through GREAT WOLF LODGE. We reserve the right to inspect and regulate all private meetings, banquets and receptions in accordance with Hotel Policy and established law. Food prepared by the hotel and remaining uneaten during a function may not be taken out of the hotel function space. All Federal, State and Local laws are strictly adhered to
within regard to food and beverage purchase and consumption.

Billing Policies:
Unless billing privilege has been established, a deposit based on estimated charges shall be paid to GREAT WOLF LODGE at the time of confirming space. All deposits are to be in the form of cash, certified check, bank money order, debit or credit card. All balances due are payable upon departure of GREAT WOLF LODGE unless prior credit arrangements are approved in advance. If credit arrangements have been made
in advance, payment will be required with-in thirty (30) days after the event. Accounts remaining unpaid are subject to a one and one-half
percent (1.5%) service charge per month.

Taxes/Service Charges:
An eighteen percent (18%) service charge and a nine percent (9%) sales tax will be applied to all food and beverage items ordered
through the Hotel and served by the Hotel personnel. Groups requesting tax exemption must submit a tax-exempt certificate five (5) days prior to their scheduled function.

Three (3) Day Guarantees:
A final guarantee for any catering function must be called in Three (3) days prior to your function date. If attendance falls below
the guaranteed number, the customer will be charged for the guaranteed amount. The Hotel will set and prepare for five percent
(5%) over the guaranteed number.

Liquor Services:
Liquor Service Defined: A “Host Bar” refers to an open bar where guests have their choice of drinks, with billing going to the group or individual hosting the function. A “Cash Bar” refers to when guests purchase their drinks individually. A $75 fee per bartender will be charged for the first two hours of bar service. Each additional hour will be charged at $25 per hour. A second
bartender will be required for parties with guaranteed counts of over 75 adults.

Menu Prices:
All prices are subject to change due to market conditions. Menu prices will be guaranteed ninety (90) days prior to your function date.

Menu Selection:
Entrée selection on all of banquet menus are limited to one selection. However, in the event that special religious or dietary restrictions must be adhered to, GREAT WOLF LODGE will be happy to assist your guests with proper selection. Should you choose multiple plated entrées,
a per person surcharge will be added to your bill.

Room Assignments:
Banquet or meeting facilities will be assigned by the Catering Department to accommodate your function. We reserve the right to reassign meeting rooms, especially in the case of fluctuating attendance. You may incur an additional service fee for rooms having extraordinary requirements, or for changing set ups within twenty four (24) hours of the function.

Damages:
The Hotel will not assume any responsibility for damage to, or loss of, any merchandise or articles left in the Hotel prior to or following your function. Patrons agree to be responsible for any damage or harm done to the premises, operating equipment or other guests during the period of time, which they are under your control, or an independent contractor, which may be hired by you or your organization.

Extenuating Circumstances:
Performance of any agreement is contingent upon the ability of the Hotel management to complete the same and is subject to labor troubles, disputes, strikes, accidents, government (federal, state or municipal) emergencies, restrictions upon travel, transportation, goods, beverages or supplies and other causes whether enumerated herein or not, beyond the control of management which may prevent or interfere with our performance.

Security:
The Hotel reserves the right to require security for groups whose size, program or nature may indicate such a need. The contracting for security personnel must be a reputable licensed and insured guard or security company. The Hotel, it's ownership, management and staff must be listed as additional insured under the security company's liability insurance.

Cancellation Policy:
Function cancellations ninety (90) days prior to event date will result in the loss of fifty percent (50%) of the estimated revenue of the function. Events cancelled three (3) weeks prior to the event will be charges one hundred percent (100%) of the estimated revenue.

Charges and Information

Coat Check:
Coat check services can be arranged through your Lodge Representative. The charge for this service is $1 per person. Guaranteed guest numbers will be used to determine charges for hosted coat check.

Set Up:
A $100 set up charge is applicable for groups under 10 people.

Shipment of Meeting Materials:
All incoming meeting materials should be received no more then one week in advance of the meeting date. All Packages must be clearly marked with the name of your company or organization, the meeting coordinator's name and the meeting date on all shipping labels.