Policies

Consumption of Food and Beverage:
All food and beverage consumed on the premises must be purchased through GREAT WOLF LODGE. We reserve the right to inspect and regulate all private meetings, banquets and receptions in accordance with Hotel Policy and established law. Food prepared by the hotel that remains uneaten after a function may not be taken out of the hotel function space. All Federal, State and Local laws are strictly adhered to within regard to food and beverage purchase and consumption.

Billing Policies:
Unless billing privilege has been established, a deposit based on estimated charges shall be paid to GREAT WOLF LODGE at the time of confirming space. All deposits are to be in the form of cash, certified check, bank money order, debit or credit card. All balances due are payable upon departure of GREAT WOLF LODGE unless prior credit arrangements are approved in advance. If credit arrangements have been made in advance, payment will be required with-in thirty (30) days after the event. Accounts remaining unpaid are subject to a one and one-half percent (1.5%) service charge per month.

Taxes/Service Charges:
A fifteen percent (15%) service charge a seven percent (7%) GST, an eight percent (8%) PST on all food and a ten percent (10%) PST on liquor will be applied to all food and beverage items ordered through the Hotel and served by the Hotel personnel. Groups requesting tax exemption on bedrooms must complete a tax-exempt form due with the signed contract upon booking.

72 Hour Guarantees:
A final guarantee for any catering function must be called in 72 Hour prior to your function date. If attendance falls below the
guaranteed number, the customer will be charged for the guaranteed amount. The Hotel will set and prepare for five percent (5%) over the guaranteed number.

Liquor Service:
Liquor Service Defined: A “Host Bar” refers to an open bar where guests have their choice of drinks, with billing going to the group or individual hosting the function. Bartender Fee's will apply if Bar Bills equal less than three hundred dollars ($300.00). Bartenders will be billed twenty-five ($25.00) per hour, per bartender for a minimum of three (3) hours.

Menu Prices:
All prices are subject to change due to market conditions. Menu prices will be guaranteed sixty (60) days prior to your function date.

Menu Selection:
Entrée selection on all of banquet menus are limited to one selection. However, in the event that special religious or dietary restrictions must be adhered to, GREAT WOLF LODGE will be happy to assist your guests with proper selection. Should you choose multiple plated entrées, a count of each entrée will be due at the time of Guarantee.

Room Assignments:
Banquet or meeting facilities will be assigned by the Catering Department to accommodate your function. We reserve the right to reassign meeting rooms, especially in the case of fluctuating attendance. You may incur an additional service fee for rooms having extraordinary requirements, or for changing set ups within twenty four (24) hours of the function.

Damages:
The Hotel will not assume any responsibility for damage to, or loss of, any merchandise or articles left in the Hotel prior to or following your function. Patrons agree to be responsible for any damage or harm done to the premises, operating equipment or other guests during the period of time, which they are under your control, or an independent contractor, which may be hired by you or your organization.

Extenuation Circumstances:
Performance of any agreement is contingent upon the ability of the Hotel management to complete the same and is subject to labor troubles, disputes, strikes, accidents, government (federal, state or municipal) emergencies, restrictions upon travel, transportation, goods,
beverages or supplies and other causes whether enumerated herein or not, beyond the control of management which may prevent or
interfere with our performance.

Security:
The Hotel reserves the right to require security for groups whose size, program or nature may indicate such a need. The contracting for security personnel must be a reputable licensed and insured guard or security company. The Hotel, its ownership, management and staff must be listed as additional insured under the security company's liability insurance.

Food and Beverage Cancellations:
If any food and beverage functions are cancelled within 72 hours of its scheduled starting time they will be required to pay 100% of the estimated revenue.

Function Cancellation:
If a function is cancelled within 72 hours of its scheduled starting time they will be required to pay 80% of the estimated revenue within 30 days after the cancellation.

Charges and Information

Shipment of Meeting Materials:
All incoming meeting materials should be received no more then 48 hours in advance of the meeting date. All Packages must be clearly marked with the name of your company or organization, the meeting coordinator's name and the meeting date on all shipping labels.